Reduce Installation Issues and Callbacks for Entry Doors with Certified Training

January 2, 2018


Pre-hung doors are not pre-plumb, pre-level, or pre-square, That is your job


There’s a common misperception on a lot of jobsites, and it sounds like this:

“The door is pre-hung, so all I need to do is throw it in the hole, run some screws through the brickmould and I’m done.”


Prehung doors must be securely fastened in the opening, and anchored into the framing.

Two of the most common installation mistakes are from inadequate shimming and not anchoring the frame to the framing.

Installation mistakes mean callbacks, lost referrals, or both.


Replace a hinge screw with a long structural screw

Door sagging and air leaks often develop over time when carpenters skip the extra step of anchoring the door frame to the door framing.

ProVia ships a set of long screws with each door, to be installed through the hinges into the wall studding. Too many times we see the screw installation sticker is still there over the holes where the screws are to be installed.

So, if they didn’t drive the long screws through the frame into the stud, they probably didn’t shim the door correctly. 


Shims tighten the door frame into the rough opening

If you see that the door is sagging in the frame, there is a good possibility it’s not shimmed. Without shims, rgw door frame will hold for a period of time, but after a while it starts to move because there’s nothing holding it securely in place.

When that happens, the homeowner often thinks they have a product failure, when actually it was never installed correctly.


​Know Your Product well and Then Educate the Homeowner

Before you leave the job site, show the homeowner how it works. Show them all the things the door does. This means you need educate yourself. You must be familiar with the product, how it is designed to function. 

Some functions may seem simplistic to the installer, however, confusing to a homeowner who is unfamiliar with the product.


Why Installer Certification Training Makes Such a Difference

Much of your company’s sales are probably generated from referrals and previous customers. Your measure, installation, and service personnel are the key to customer satisfaction. ProVia has developed the ProVia Installer Certification Program to enhance their existing capabilities. 

Certification training includes:

  • Basic product knowledge
  • Utilizing our engineered design in installation 
  • Understanding and utilizing our fabrication capabilities
  • Engineering test lab demonstration to support design and fabrication
  • Plant tours to reinforce our commitment to quality 
  • Door installation lab, measuring and installation of entry door and storm door products
  • Service issues and techniques
  • A constant exchange of ideas to improve installations and product 

Our goal is to improve your profit margins when using our doors. By reducing mis-measures and saving time on the job site with custom fabricated product, you’ll reduce callbacks.


Our interaction will also lend insight and assist us in continuing to design and produce the best entry systems in the industry. 

Your customer’s satisfaction is a difficult thing to measure, but we are confident that a Certified Installation Team will keep them coming back. 


—This article is from ProVia, one of ProTradeCraft's advertisers. See all of ProVia's content here.




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